For Example:
"Good Morning / Afternoon, *Your Company Name*, How May I Help You?"

Imagine you're writing instructions for a new employee so they know exactly how to handle calls.

Be sure to include:
- What our operators need to say and do on your calls
- If we're taking callers' details / messages, where to send or input them
- If we're transferring calls, where/who to transfer them to
- If we're taking orders or bookings, how/where to process them
- If we're accessing your systems, provide any URLs, login details and instructions

If you have any documents for us, you'll be able to upload them shortly.